Shipping policy
We roast our coffee ourselves and want it to reach you fresh and without surprises. Here we explain how ordering, payment and delivery work.
In short:
- We aim to ship your order the same day, at the latest within three business days.
- In Finland, delivery to a pickup point or parcel locker is free for orders of €59 or more. Abroad (Sweden, Åland, Denmark and the Baltics), delivery is free from €89 (approx. SEK 1,000 in Sweden).
- You can collect your order free of charge from our café in Mikkeli.
- Delivery is included in the price of a coffee subscription.
- You have a 14-day right of withdrawal, see Cancellations and returns.
1. Seller
Kirjalan Kahvipaahtimo Oy (Business ID 3322751-9)
- Roastery: Pihlasniementie 53, 52330 Heimari, Finland, tel. +358 400 801 161
- Café: Nuijamiestenkatu 21, 50100 Mikkeli, Finland, tel. +358 50 588 5552
- Orders and deliveries: vaino@kirjalan.fi
- Business and logo orders: tilaukset@kirjalan.fi
These terms apply to orders placed in the online store at kirjalanpaahtimo.fi.
2. Ordering
Add products to your cart and go to checkout. At checkout you see the total for products, shipping and taxes before you confirm the order.
- The purchase is concluded when you have paid for the order and receive a confirmation by email. Check the confirmation and let us know about any errors straight away.
- The online store is intended for adults. Minors may order with the permission of a guardian.
- If a product turns out to be sold out or there is an obvious pricing error, we will contact you and refund your payment if you don't want to wait or choose another product.
Business customers can also pay by invoice. Please agree on this with us by email.
3. Prices and payment
Prices are in euros (in Sweden, Swedish kronor) and include VAT. Shipping costs are added at checkout according to the delivery method you choose. We always charge the price valid at the time of ordering.
Payment methods:
- Cards, Apple Pay, Google Pay and Shop Pay: Shopify Payments
- Finnish online banks and MobilePay: Paytrail Oyj (Business ID 2122839-7), which appears as the payee on your bank statement
Payment is charged when you place the order. We do not see or store your card details.
4. Delivery time
We aim to ship orders placed on a business day the same day, at the latest within three business days. After that, transport usually takes 1–3 business days.
- You will receive a tracking code by email when the parcel is sent. Tracking may only update once the carrier has registered the parcel at its terminal.
- A Posti small parcel to your mailbox can sometimes take up to a week.
- The delivery time for pre-order and personalised products, such as coffee with your own photo, is shown on the product page.
- Deliveries may be delayed during public holidays and peak seasons (e.g. Christmas). We announce exceptions on our front page and social media.
If a product cannot be delivered within the promised time after all, we will let you know and give you a new estimate. You can then cancel the order if you wish and get your money back.
5. Delivery methods and prices
You can see all options and their exact prices at checkout before you pay.
| Delivery method | Price |
|---|---|
| Posti: parcel locker or pickup point | €5.90, free from €59 |
| Matkahuolto: parcel locker or parcel point | €5.60–5.90, free from €59 |
| Posti: small parcel to your mailbox or door (small orders) | €4.90 |
| Posti or Matkahuolto: home delivery | from €11.90, price shown at checkout |
| Pickup from the café, Mikkeli | €0 |
The free shipping threshold is calculated from the order total after discounts, excluding shipping costs.
Abroad we deliver to Sweden, the Åland Islands, Denmark, Estonia, Latvia and Lithuania:
| Delivery method (abroad) | Price |
|---|---|
| Sweden: pickup point or parcel locker | €10.90 (approx. SEK 125), free from €89 (approx. SEK 1,000) |
| Sweden: home delivery | €15.90 (approx. SEK 180) |
| Åland, Denmark and the Baltics: pickup point or parcel locker | €10.90, free from €89 |
| Åland, Denmark and the Baltics: home delivery | €15.90 |
We ship abroad with PostNord: at checkout you can choose a pickup point or parcel locker, or home delivery. In Sweden, prices are shown at checkout in Swedish kronor at the day's exchange rate. International delivery usually takes 2–6 business days. We ship to other countries by arrangement, so email us for a price.
6. Pickup from the café
At checkout you can choose free pickup from our café (Nuijamiestenkatu 21, Mikkeli).
- The order is usually ready for pickup within 24 hours. You will receive an email when it is ready.
- Collect the order during the café's opening hours: Mon–Fri 7.30–17, Sat 9.30–15. We announce exceptions on social media.
- Bring the order confirmation or tell us the order number and your name.
- We keep pickup orders for 14 days. If you can't make it in time, contact us and we'll work something out.
7. Subscriptions, personalised products and business orders
Coffee subscription. Delivery is included in the price, and the subscription is charged automatically once a month. You can change, pause or end it in your customer account or by email before the next charge. Full terms: Subscription terms.
Coffee with your own photo or logo. We print the packaging to your order, so processing takes longer; the exact time is shown on the product page. Check the image and text before ordering. You are responsible for having the right to use the image. Because the product is made just for you, the right of withdrawal does not apply. We always replace a faulty product.
Business orders (offices, HoReCa, retailers, large logo coffee orders) are agreed separately with a quote. The consumer right of withdrawal does not apply to business purchases.
8. If something goes wrong with delivery
The parcel arrived damaged. If the packaging is clearly damaged, have it noted when you collect it or take a photo, and let us know within 14 days. We will send a new product or refund your money at no cost to you.
The parcel doesn't arrive. If tracking hasn't progressed in five business days, let us know and we will sort it out with the carrier.
Wrong address. Check your address at checkout. If you notice a mistake, let us know immediately and we will correct it if the parcel hasn't left yet.
Uncollected parcel. Not collecting a parcel does not cancel the order. An uncollected parcel is returned to us, and we can:
- send it again once you pay for a new delivery (€10), or
- refund your payment minus the actual delivery and return costs (€10).
We keep a returned parcel for 14 days. Because coffee should be fresh, after that the order is cancelled and the money refunded as described above.
9. Cancellations, returns and disputes
As a consumer you have a 14-day right of withdrawal. You can cancel easily in your customer account or by email. Instructions, exceptions and the return address are on the page Cancellations and returns, and the full terms are in our refund policy.
If a product is faulty, let us know within a reasonable time. We will put it right by replacing the product or refunding your money.
If we cannot reach an agreement, you can take the matter to the Finnish Consumer Disputes Board (kuluttajariita.fi). Before that, it's a good idea to contact the consumer advisory service (kkv.fi). Finnish law applies.
Updated 22 October 2026.
