Cancellation policy

With a coffee subscription (Kahviseikkailu and Oma seikkailu) you get fresh coffee once a month delivered to your home, a pickup point or our café in Mikkeli. Here we explain how the subscription is billed and how you can change or end it.

1. Duration and billing

The subscription runs until further notice, until you end it. There is no minimum term.
The first delivery is charged when you order. After that we automatically charge the subscription once a month to the same payment method and ship the delivery.
The price depends on the coffee, quantity and delivery method you choose, and it is shown at checkout before you order. For subscriptions delivered to your home or a pickup point, the price includes shipping.
If the price changes, we will notify you by email at least 14 days before the next charge. You can then end the subscription before the new price takes effect.

2. Changing, pausing and ending

At any time you can change the coffee, quantity or grind, move the next delivery, pause the subscription or end it completely.

In your customer account: log in at kirjalanpaahtimo.fi/account with the email address you ordered with and open Subscriptions.
By email: vaino@kirjalan.fi. Tell us your name and the email address used for the subscription.

A change or cancellation applies to the next charge when you make it before the next billing date. A delivery that has already been charged is shipped as normal. Ending the subscription is free of charge and you will receive a confirmation by email.

3. Right of withdrawal

As a consumer you have a 14-day right of withdrawal, counted from receiving the first delivery. If you cancel the subscription during this time, you can return unopened coffee and get your money back in line with our refund policy. Unopened packages from later deliveries can be returned on the same terms within 14 days of their arrival.

4. Failed payment

If a charge fails, for example because your card has expired, you will receive an email with a link to update your payment method. The delivery is not shipped until the payment succeeds. If the payment still fails after a few attempts, the subscription is paused, and you can continue it by updating your payment method.

5. Pickup subscriptions

If you collect your monthly delivery from our café, you will get a message when it is ready. We keep the delivery for 14 days. Not collecting it does not end the subscription, so remember to end or pause it as described in section 2.